Black, white and green peppercorns are all products of the same plant but each is harvested and handled differently. The berries grow in spikey clusters on vines that reach 30 feet or more. The vines are cultivated on small plots that must be tended to carefully. The vine is trained to grow onto support posts, regular weeding and fertilisers are mandatory and shade from the sun is sometimes necessary.
A vine will not yield a crop until after the third year and does not go into full production until around the seventh year. The clustered spikes of perhaps 50 berries are hand-picked at just the right time for the desired black, white or green peppercorns.
We accept direct payments through Etsy by credit/debit card or Paypal transfers to make it as easy as possible for you.
You have the right to cancel an order within 24 hours of placing the order or by request at any time prior to despatch.
We aim to despatch within 2 working days of receipt of order but will inform you if this differs for some reason for any product you may have ordered. We use a tracking service which requires your parcel to be signed for and you will be able, in many instances, to track the progress of your package from door to door.
Orders to destinations outside the EU will have a customs and excise declaration - customers from outside the UK should make themselves aware of any local restriction on imported plant material and the Natural Herbalist can accept no liability for custom and excise intervention in your order at transit or delivery stage.
PLEASE READ – IMPORTANT
ALL ORDER WILL ONLY BE DESPATCHED USING TRACKED AND SIGNED FOR DELIVERY WHERE APPROPRIATE (some countries provide tracked OR signed for only rather than both)
WE GO TO GREAT LENGTHS TO PROVIDE TRACKING ON YOUR PURCHASE SIMPLY SO THAT YOU CAN, AT ANY POINT ON YOUR PARCEL’S JOURNEY, AND WHERE APPROPRIATE AND APPLICABLE, CHECK ON YOUR PARCEL’S PROGRESS.
TRACKING NOT ONLY INFORMS YOU OF WHERE YOUR PARCEL IS BUT ALSO IF THERE ARE ANY PROBLEMS WITH DELIVERY THAT ONLY YOU CAN CORRECT SUCH AS MISADDRESSED PARCELS, NOT BEING IN WHEN YOU HAVE TO SIGN FOR THE PARCEL OR RE-ARRANGING A DELIVERY TO SUIT YOUR SCHEDULE.
AVOIDING USE OF TRACKING WILL ONLY LEAD IN SOME CIRCUMSTANCES TO YOU LOSING YOUR ORDER WHERE YOUR ASSISTANCE IS REQUIRED BY THE CARRIER TO COMPLETE DELIVERY.
PLEASE USE THE TRACKING SERVICE – IT IS SIMPLE AND EASY TO USE AND WILL HELP YOU AVOID DISAPPOINTMENT
We hope you enjoy your purchase
YOU WILL BE REQUIRED BY YOUR DOMESTIC POSTAL SERVICE TO SIGN FOR YOUR PARCEL UPON ITS DELIVERY – IF YOU ARE NOT AVAILABLE TO SIGN FOR YOUR PARCEL YOUR DOMESTIC CARRIER WILL LEAVE A NOTICE FOR YOU TO CONTACT THEM REGARDING YOUR ARRANGEMENT FOR A MORE SUITABLE TIME FOR DELIVERY OR YOUR COLLECTION OF THE ITEM FROM THE SORTING OFFICE – THEY WILL NORMALLY ALLOW UP TO THREE WEEKS FOR YOU TO ACCOMPLISH THIS.
IF, FOR SOME REASON, YOU DO NOT RE-SCHEDULE A SUITABLE TIME FOR YOUR LOCAL CARRIER TO RE-DELIVER YOUR PARCEL, IT MAY BE RETURNED ULTIMATELY TO US. THIS IS BY NO MEANS CERTAIN AND ALWAYS TAKES LONGER THAN THE OUTWARD JOURNEY BUT ONLY UPON RECEIPT OF THE RETURNED PARCEL WILL A REFUND ON THE PURCHASE PRICE BE MADE. WE WILL NOT SEND THE ITEMS AGAIN NOR REFUND THE ORIGINAL CARRIAGE CHARGE.
Our Shipping Terms and Conditions are shown in detail here...
Our General Terms and Conditions are shown in detail here...
No MSDS or COA certification is provided with your order as per our terms and conditions.
Nov 14, 2019
Fabulous herbs, fresh and well packed. Arrived very shortly after ordering. As always I’m very pleased with the product and service.